We cannot help with your wallet's funds. SafePal Guide is an independent educational site. We have no access to any wallet, cannot recover lost recovery phrases, cannot reset passwords, and cannot reverse transactions. Never send us — or anyone — your recovery phrase or private keys. Anyone who asks for them is a scammer.
The best way to reach our editorial team is by email:
We read every message. Because we're a small independent team, replies may take a few business days.
What we can help with
- Corrections or clarifications to any guide on this site
- Suggestions for topics you'd like us to cover
- Questions about how self-custody concepts work (general, educational)
- Partnership, advertising or media enquiries
- Reporting a scam site impersonating SafePal so we can warn readers
What we can't help with
- Recovering lost funds, recovery phrases or passwords
- Accessing, unlocking or "syncing" any wallet
- Official SafePal product support — for that, contact SafePal through their official site
- Investment, tax or legal advice
Need official SafePal support? We are not SafePal and cannot act on your account or device. Please use the official support channels listed at safepal.com, and be wary of impersonators in social-media DMs.
Editorial & corrections policy
Accuracy is the whole point of this site. If you spot an error — outdated information, a broken step, anything misleading — please tell us and we'll fix it promptly. When we make a material correction, we update the page rather than quietly editing in a way that hides the change.
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